Data protection information

1. Information We Collect

Loxia AI collects the information you provide directly when creating an account or requesting support. This includes your name, email, billing information, and system configurations.

Voice Data and Telemetry: As a core function of our platform, we process real-time voice communications, recordings, transcriptions, and call metadata. This data is managed with absolute security to perform the necessary AI automations.

2. How We Use Your Data

We use the collected data to provide, maintain, and improve our services. Specifically, to:

• Process voice data and generate responses from the virtual agent.
• Monitor latency, performance, and stability of our servers.
• Detect and prevent fraud, security breaches, or abuse of the platform.

3. Data Sharing and Subprocessors

We never sell your data. We share data only with essential third parties (such as AWS, Twilio, and OpenAI) that are necessary for providing the service. All subprocessors are bound by strict data processing agreements (DPA).

4. Data Storage

Call logs and transcriptions are retained according to your workspace settings. By default, temporary logs are kept for 30 days for debugging purposes, after which they are permanently deleted.

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to request access, rectification, portability, or permanent deletion of your personal data (right to be forgotten). You can exercise these rights through your secure area or by contacting our DPO.